To Our Valued Partners and Customers,

 Over the last several weeks it has been extremely difficult to meet the needs of our customers. Late freight availability, early closes (delivery and pickup), traffic, driver shortages, and customer staffing to mention a few obstacles.

AGX is diligently looking for ways to combat these issues.

Some of the first steps,

  1. We are going back to our standard operating hours, pre-Covid, cutoffs for freight recovery. Beyond terminals, we need to have the freight on hand by 0930. For the local 50-mile radius we will need to have on hand by 1000. This will allow the drivers to depart on time for terminals and routes.
  2. Regular delivery is by 17:00, every effort will be made to hit earlier close times.  
  3. Customer will need to have a minimum of 2 hours between ready and close time for pickups, with dispatch confirmation.   
  4. We are in the process of updating our points guide on same day and 2nd day morning delivery points. All pickups will be same day as call in provided proper notification and time.
  5. As part of that we will get our call in, ready by, and close times updated to ensure that we can provide consistent service. That will be forthcoming as soon as possible.

AGX will continues to be flexible and work to accommodate any needs you may have outside of the above parameters. We continue, as do other carriers and customers, trying to find more qualified drivers and employees. As that happens, we will readjust areas that we can.

If you have any questions or concerns, please reach out to AGX ownership.

James Dailey – jdailey@airground.com

Patrick Hobbs – phobbs@airground.com

Michael Snyder – msnyder@airground.com       

 An updated service guide/points lists will be published soon and can be downloaded from our website.

AGX appreciates your understanding, cooperation, and most importantly your business.